Shipping policy

Order processing

We process orders within 1–3 working days of payment clearing. If there's ever a delay, we'll let you know.

Items on backorder may delay your order. If you need something urgently, contact us and we'll help.

We don't dispatch any order before payment has cleared.

Delivery times

Once the courier has collected your parcel, you'll get a tracking email. From then, delivery usually takes:

• Cape Town – 1 to 2 working days
• Gauteng – 1 to 3 working days
• Main centres – 2 to 4 working days
• Outlying areas – 4 to 6 working days

Delivery costs (South Africa)

• Orders of R1,000 and above – free delivery
• Courier Guy Standard (local areas) – R100
• Courier Guy Standard (outlying areas) – R185
• Courier Guy Overnight Express – R285
• Local delivery within 5km – R25
• Local delivery within 50km – R50

You can also choose “Collection” at checkout and arrange your own courier. International delivery costs are shown at checkout.

Payment

We accept card payments through YOCO, and EFT. If you pay by EFT, please send your proof of payment so we can start on your order. Unpaid EFT orders are held for 24 hours.

Packaging

We use eco-friendly paper packaging wherever we can. If we need bubble wrap or plastic, it's usually re-used from parcels we've received.

Couriers and insurance

We ship with The Courier Guy. Couriers deliver to physical street addresses only and can't commit to a time of day. If you don't have a street address, contact us and we'll try to make another plan.

No signature is needed on delivery, so please use your tracking link to make sure someone is there to receive your parcel. We're not responsible for parcels confirmed as delivered and then stolen, or for delays caused by the courier.

Insurance isn't included. For high-value orders, contact us after ordering and we'll quote you.

Please don't sign for a parcel that's visibly damaged. If your parcel arrives damaged, let us know as soon as possible.

Tracking

Your tracking email includes a link to follow your parcel. If you're worried about where it is, email us your order number and we'll follow up.

Delivery delays

Weather, load shedding, strikes or courier issues can occasionally delay delivery. It's rare, but it happens. A late delivery isn't grounds to cancel an order that has already shipped.

Unboxing

Please check all packaging before throwing it away, so no small items get lost.

Reviews

After each order you'll get an invitation to review your purchase, managed by an independent review platform. You can opt out at any time. As a thank you for an honest review, you'll get a discount code for your next order, valid once within 180 days.

Returns, refunds and our 14-day skin guarantee

Please see our Refund Policy.